Ticket Purchase and Refund Policy

This policy explains how refunds, transfers and credits work for Earth Beat events. The summary that applies to the specific event you are buying for is always shown on the event page and again before checkout.

Refunds requested by you

Unless the event page states otherwise, you may request a full refund up to 14 days before the event starts. Between 14 and 3 days before the event, we offer a credit note for a future Earth Beat event in place of a refund. Inside 72 hours, refunds are not available, but you may transfer your ticket to another named guest up to 24 hours before the event.

Refund requests are made through the contact form or from your order page. Approved refunds are initiated to the original payment method. A refund is only complete once the payment provider confirms it, and provider processing times apply.

Service fees and processing

Where a payment provider or ticketing fee was charged at purchase, that fee may be non-refundable once the transaction has been processed, unless the event is cancelled or postponed by us.

We do not issue cash refunds, and we do not refund to a different payment method or a third party.

Postponement and cancellation by us

If an event is postponed, existing tickets remain valid for the new date unless we tell you otherwise. Where a new date does not suit you, you may request a refund within the window we communicate at the time.

If an event is cancelled, ticket holders receive a full refund of the ticket price, initiated automatically to the original payment method where possible.

Refunded and cancelled tickets

When a ticket is refunded, cancelled or otherwise invalidated, its entry code stops working immediately and the ticket will be rejected at the gate. Ticket codes are never reused: a reissued admission always carries a new code.

Your rights

Nothing in this policy limits any right you have under applicable consumer law. Where this policy and your statutory rights differ, your statutory rights apply.

Questions about this policy? Contact Earth Beat and we will help.