Privacy Policy

This policy explains what personal information Earth Beat collects, why we collect it, how we protect it and the choices available to you. We collect only what we need to run events, sell tickets and keep in touch with people who have asked to hear from us.

Information we collect

When you buy a ticket we collect your name, email address, phone number and, where relevant, your country of residence, together with the attendee names needed to issue each admission. We also record the order, ticket, payment and check-in details needed to fulfil and audit that order.

When you subscribe to our mailing list we collect your email address, an optional first name, any preferences you choose to share, and the time you gave consent. When you contact us we collect the details you provide so we can respond.

Our website and gallery record aggregate, non-identifying usage information — such as page and gallery view counts — to understand what is useful. We do not use this to build individual profiles for advertising.

How we use your information

We use your information to process orders, issue and verify tickets, confirm payments, provide customer support, manage entry at events, meet our legal and accounting obligations, and — only where you have consented — to send event announcements and updates.

We do not sell your personal information. Essential transactional messages, such as ticket delivery and event changes, are separate from marketing communications and are sent because they are required to deliver what you bought.

Payments

Card numbers, security codes and mobile money PINs are never entered on, transmitted through or stored by the Earth Beat website. Mobile money authorisation takes place only inside the official provider interface on your own device, and our team will never ask you for a PIN.

Sharing and retention

We share personal information only with service providers who help us operate — payment providers, email delivery, hosting and media storage — and only to the extent needed. They are required to protect it.

We keep order, ticket and payment records for as long as required for accounting, tax, dispute resolution and entry-audit purposes, and then delete or anonymise them. Mailing list records are kept until you unsubscribe, after which we retain only the minimum suppression record needed to honour that choice.

Your choices and rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing at any time using the link in any message or by contacting us.

We handle personal data in line with applicable data protection law, including the Kenya Data Protection Act. To make a request, use the contact form and choose the subject that best matches your enquiry.

Security

Access to administrative records is restricted to named staff accounts and enforced on our servers. Tickets are opened only with the email address used for the order together with its random order reference. If you believe your ticket has been compromised, contact us immediately and we will reissue it with new codes.

Questions about this policy? Contact Earth Beat and we will help.